“ It’s the toughest, most evaded question I know. We’re quick to talk about our quality—our service—our operations—our staff, but we’re slow to determine what it is about our quality, our service, our operations, our staff that makes us better, makes us special, makes someone want to do business with us rather than someone else. “
TACTICS TO GET AND KEEP CUSTOMERS BETTER
PROGRAM OVERVIEW
This fast paced program focuses on strategies to increase your effectiveness in vital business areas. It challenges participants by asking tough questions, since questioning inspires thought, answering motivates action. It provides the wherewithal to recognize and maximize: your resources, the effects of environmental trends and every day opportunities and challenges.
QUESTIONS ASKED AND ANSWERED
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Would you do business with you? Why? Why not?
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Where do you see your business one year from today? Five years from today?
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If your business disappeared from the face of the planet tomorrow, would
anyone notice--would anyone mourn?
PROGRAM BENEFITS
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Identify trends and counter trends.
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Identify means to be memorable in the marketplace.
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Garner specific techniques that make staff ambassadors not assassins.
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Identify and implement appropriate and effective leadership style.
TAKE-AWAY VALUE
By the conclusion of the program, you will be able to:
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Maximize the positive impact and minimize the negative impact of marketplace trends and counter trends.
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Develop the strategies and techniques to execute an effective plan.
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Engage in productive dialog with staff, management, customers and suppliers.
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Implement an appropriate plan to get and keep today’s customers.
