This workbook has been designed to extend the parameters of questioning--of answering--of planning--and of changing discussed in the business book "Why Should Someone Do Business With You...Rather Than Someone Else?"
Principal concepts from the book have been re-introduced in a thought-provoking interactive manner. Each page offers an excellent opportunity to contemplate your own situation and discover new solutions.
This workbook provides the basis for a beneficial on-going training program, either guided by an experienced facilitator or used on an individual basis. When studied on one's own, it offers the value of a mini-workshop, with ideas, suggestions and references that will create integral long-term learning.
Created for a diverse audience of service givers, retailers and manufacturers, staff and management.
"Why Should Someone Do Business With You...Rather Than Someone Else?" Workbook is $14.95 US/$19.95 Cdn. ISBN #1-896984-11-8 may be ordered at this site or by calling 1-800-567-1861
 Download some of the pages from the Why? Workbook:
File One: Rate Your Rep
File Two: One Step Ahead
File Three: Listener
File Four: Leader Diary
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