TABLE OF CONTENTS

CHAPTER ONE: THE ESSENCE OF LEADERSHIP

Defining Leadership
The Interconnectivity of Leadership
Some Tough Questions

CHAPTER TWO: MIRROR MIRROR ON THE WALL

Becoming More Aware
The Importance of Self-Awareness
Ten Steps to Develop Accurate Self-Perception
The Interdependence of Perception
A Self-Motivated Leader
Relating to Others
Understanding Human Behavior Principles
Empathy Humanizes. Compassion Uplifts
Trust Binds
Lead from a Position of Self-Control
Some Tough Questions

CHAPTER THREE: UP CLOSE AND PERSONAL

Everyone Wants Job Quality and Workplace Support
Finding Satisfaction Across Demographic Lines
Finding Satisfaction Across Salary Line
- Providing People With What They Want
- Employees Most Wanted List
- Provide Opportunity By Training and Enabling
- Conducting Effective Training
- Provide a Good Place To Work
- Provide a Sense of Personal Achievement
- Provide Rewards to Your Staff
- Provide A Supportive Community
* Mentoring
- Provide a Balanced Work Environment
- Provide Inspiring, Motivating Leadership
Some Tough Questions

CHAPTER FOUR: TAKING CARE OF BUSINESS

Hiring
- An Applicants Assessment Questionnaire Team Building
- The Basic Requirements For A Successful Team
- Creating A Team
Managing Team
- The Top Five "Time Robbers"
- Leaders' Tips on Saving Time
Delegating
- Ask these Questions Before Delegating
- Tips for Successful Delegation
Resolving Conflict
- Controlled Conflict
- Uncontrolled Conflict
- Guidelines for Constructive Conflict Resolution
Making Decisions
- Become A Better Decision Maker
- Stamp Out Indecision
Some Tough Questions

CHAPTER FIVE: MAKING CONNECTIONS

Writing
Speaking
- The Value of Being Assertive
Listening
- Test Your Listenability
Understanding
Reading
Meetings
- The Meeting Rules
Non-Verbal Communication
Some Tough Questions

CHAPTER SIX: MOVING FORWARD

Maintain A Clear Vision
- 20/20 Vision
Set Goals
- Smart Goals are Specific, Measurable and Achievable
Innovate
Practice the Ability to Change
- Scenario Planning
Nurture A Corporate Culture
Execution is the Strategy
Some Tough Questions

SUMMARY