Business management expert and best-selling author
Working with organizations to engage, energize and educate

Why Should Someone Do Business With You...Rather Than Someone Else?

"It's the toughest, most evaded question I know. We're quick to talk about our quality—our service —our operations—our staff, but we're slow to determine what it is about our quality, our service, our operations, our staff that makes us better, makes us special, makes someone want to do business with us rather than someone else."
—Sam Geist

TACTICS TO GET AND KEEP CUSTOMERS BETTER

PROGRAM OVERVIEW

This fast paced program focuses on strategies to increase your effectiveness in vital business areas. It challenges participants by asking tough questions, since questioning inspires thought, answering motivates action. It provides the wherewithal to recognize and maximize: your resources, the effects of environmental trends and every day opportunities and challenges.

QUESTIONS ASKED AND ANSWERED

  • Would you do business with you? Why? Why not?
  • Where do you see your business one year from today? Five years from today?
  • If your business disappeared from the face of the planet tomorrow, would anyone notice–would anyone mourn?

PROGRAM BENEFITS

  • Identify trends and counter trends.
  • Identify means to be memorable in the marketplace.
  • Garner specific techniques that make staff ambassadors not assassins.
  • Identify and implement appropriate and effective leadership style.

TAKE-AWAY VALUE

By the conclusion of the program, participants will be able to:

  • Maximize the positive impact and minimize the negative impact of marketplace trends and counter trends.
  • Develop the strategies and techniques to execute an effective plan.
  • Engage in productive dialog with staff, management, customers and suppliers.
  • Implement an appropriate plan to get and keep today’s customers.
"Thank you for taking the time to speak to our members… the reviews are still coming in, but by all reports they were greatly moved by your words. Your presentation was masterful. You had the audience spellbound. Thanks again. You are a wonderful person and an inspiration to us all.”

—Val J. Halamandaris, President
National Association for Home Care